Privacy policy
How EuroCustomAutos collects, uses, and protects your personal information.
Who we are
EuroCustomAutos ("we", "us", "our") operates eurocustomautos.com and is located at 652 Cricklewood Drive, Mississauga, ON, L5G 0A5, Canada. You can reach us at eurocustomautos@gmail.com with any privacy-related questions.
Information we collect
We collect information you give us directly and information generated automatically when you use our site:
- Contact & order information: name, email address, phone number, shipping and billing address, and vehicle details you provide when placing an order or contacting us.
- Payment information: credit card or payment details processed securely through our payment provider. We do not store your full card number on our servers.
- Communications: emails, contact form submissions, and any other messages you send us.
- Usage data: pages visited, referring URLs, browser type, device type, and approximate location (country/province) collected automatically via server logs and analytics.
- Cookies: small text files stored on your device to remember your cart and preferences. See the Cookies section below.
How we use your information
- To process and fulfil your orders, including verifying fitment and arranging shipping.
- To communicate with you about your order, including tracking updates and any fitment questions.
- To respond to your inquiries and provide customer support.
- To improve our website and product offerings based on aggregate usage patterns.
- To send occasional marketing emails if you have opted in — you can unsubscribe at any time.
- To comply with legal obligations under Canadian and applicable provincial law.
Legal basis (Canadian law)
We collect and use your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Our primary legal bases are your consent, the performance of a contract (your order), and our legitimate interests in operating our business.
Sharing your information
We do not sell your personal information. We share it only in these limited circumstances:
- Shipping carriers (Canada Post, UPS, FedEx, Canpar, and similar) receive your name and delivery address to fulfil your order.
- Payment processors handle transaction data under their own security standards and privacy policies.
- Analytics providers receive anonymized or aggregated usage data to help us understand site traffic.
- Legal requirements: if required by law, court order, or governmental authority.
Data retention
We retain order records and associated personal information for a minimum of seven years to comply with Canadian tax and accounting requirements. Marketing communications preferences are retained until you unsubscribe. You may request deletion of non-legally-required data at any time.
Cookies
We use essential cookies to maintain your shopping cart and session. We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, but doing so may affect the shopping cart and other site functions.
Your rights
Under PIPEDA and applicable provincial law you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Withdraw consent for marketing communications at any time.
- Request deletion of personal information not required to be retained by law.
To exercise any of these rights, email us at eurocustomautos@gmail.com. We will respond within 30 days.
Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Payments are processed over encrypted (TLS) connections. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.
Third-party links
Our site may contain links to third-party websites (e.g., Instagram, carrier tracking pages). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Changes to this policy
We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.
Contact
Questions or concerns about this policy? Email eurocustomautos@gmail.com or use our contact form.